Cja 304 Week 5 Team Assignment #4

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BSHS 305 Week 4 Individual Assignment Ethical Decision Scenario Worksheet

Complete the University of Phoenix Material: Ethical Decision Scenario Worksheet located on the student website.

Read the following scenario:

Shannon is a juvenile probation officer with the Department of Juvenile Justice. Recently, she covered her coworker, Janet’s client load, while Janet was on vacation.

Shannon met with several of Janet’s clients. After meeting with clients, she discovered a pattern in which the clients would report that they have not seen Janet in 2 to 3 months. However, the case files reflected face-to-face contact with all of her clients, despite what her clients stated. When Shannon investigated further, she found that the client notes were all at the same day and time, which is unlikely. Further, several of Janet’s clients needed referrals for counseling, but Janet never completed them and has not followed up to ensure her clients are receiving the necessary services.

Janet is a close friend of Shannon. Shannon does not want to get Janet in trouble but realizes something must be done.

Answer, in a 75- to 100-word response, each of the following questions:

What are the ethical issues involved in the scenario?

What client rights are involved in the scenario?

What, if any, client rights were violated?

How you would use the ethical decision-making model to address or resolve the situation?

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EFFECTIVE COMMUNICATION 2Effective Communication“Communication” is defined as “a process involving several steps among two or more persons, for the primary purpose of exchanging information” and “is both a simple and a complexseries of events.” Effective communication requires verbal communication skills and nonverbalcommunication skills. Additionally, the process of communication requires the ability to listenand hear, which do not mean the same thing. These skills will be discussed in the following paragraphs. (Wallace & Roberson, 2009).Verbal communication skills, also known as oral communication skills, consist of a person’s ability to speak clearly and concisely with one person or many people. The process of verbal communication consists of words being spoken by one person and heard by another person.Verbal communication is necessary in a criminal justice environment when one police officer isspeaking to the general public at the scene of an accident, requesting assistance from other policeofficers, advising a suspect of his or her 


rights, or reporting to a superior officer theresults of a request made by the superior officer. An example of verbal communication would be a police officer that needs to request observers of the community to clear the way for an ambulance.(Wallace & Roberson, 2009). Nonverbal communication skills, also known as written communication skills, consist of a person’s ability to write clearly and convey information in writing that is understandable byanyone that may need to refer to this information. The process of nonverbal communicationconsists of words being written or typed and read by other people. Nonverbal communication isnecessary in a criminal justice environment for completing a police report, drafting summaries, or “understanding written policy directives.” An example of nonverbal communication would be thecompletion of a police report to be used at the trial of a burglary suspect. It is important that this

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